102 DPR – Utilizing Emotional Intelligence for Developing and Maintaining Positive Relationships and Workplaces
Description:
During Utilizing Emotional Intelligence for Developing and Maintaining Positive Relationships and Workplaces, you will learn valuable techniques for developing and maintaining positive and meaningful personal and professional relationships. Emotional Intelligence provides knowledge, skills and behaviors to enhance your ability to have better relationships by increasing your understanding and control of your emotions, as well as the emotions of others. This course is designed to increase your self – awareness and self-management, in order to control your emotions depending on the situation. We will also discuss social-awareness and relationship management. As an option we can utilize an Emotional Intelligence Assessment Survey at additional cost.
Objectives: At the completion of this session, you will be able to:
- Develop a better understanding of yourself and others
- Learn how to understand co-workers, managers and customers and how to relate to them
- Utilize communication tools to improve emotional Intelligence
- Improve active listening skills
- State and utilize five emotional intelligence skills
- Develop enhanced personal and professional and personal interactions
Course Content:
Topics
- Developing better relationships
- Utilize Emotional Intelligence Assessment Survey results to develop individual development plans (optional)
- Learning about Emotional Intelligence
- Using Emotional Intelligence skills
- Active listening skills
- Developing empathy
- Using communication tools
- Tools to regulate your emotions
Length: 4-4.5 hours
Audience: All individuals, employees, leaders, managers up to 10 people
Format: Classroom – Instructor-led
Instructor: Peter Brunette, President, People Skills Development
Contact information: Peter Brunette, 207=205-4102, click to email
Cost: Additional charge of $120 per person, if Emotional Intelligence Assessment used
NOTE: Financial support of up to a $1,200 match per frontline worker is available to Compact Members of the Harold Alfond Center for the Advancement of Maine’s Workforce. As a member, you have streamlined access to The Center’s services, which includes the ability to utilize our company as a third-party partner and vendor. If you have any questions, you can contact Diane Crocket a coordinator for the center.
Agenda: Draft is outlined below.
| 7:30 – 8:00 | Arrive and set up |
| 8:00 – 8:15 | Welcome/ Introductions |
| 8:15 – 9:00 | Building better relationships |
| 10:00 – 10:15 | Review your Emotional Intelligence Assessment and group exercise (Optional) |
| 10:15 – 12:00 | Emotional Intelligence |
| 12:15-12:30 | Evaluate course, next steps, course ends |