DPR 103 Techniques for Developing and Maintaining Positive Relationships and Workplaces Utilizing Interpersonal Skills, Self-Awareness (DISC) and Emotional Intelligence
Creating and maintaining positive and effective personal and professional relationships
Description:
During Techniques for Developing and Maintaining Positive Relationships and Workplaces Utilizing Interpersonal Skills, Self-Awareness (DISC) and Emotional Intelligence, you will gain a much better understanding of yourself and others and how to create and maintain positive relationships in your personal and professional lives. You will learn valuable techniques for developing and maintaining positive relationships. The course consists of three parts, all designed to maximize your relationship building skills. First, every interaction is important, interpersonal skills and we will utilize DISC, a personal behavior assessment tool used to improve teamwork, communication and work productivity and Emotional Intelligence. The second part of the class is based on Emotional Intelligence, which provides knowledge and skills to increase your self-awareness, self-management, and social-awareness and relationship management. An Emotional Intelligence Assessment Survey is available for an extra charge. The third part introduces tools to reduce stress, such as using Mindfulness-Based Stress-Reduction Techniques.
Objectives: At the completion of this session, you will be able to:
- Develop a better understanding of yourself and others
- Recognize the characteristic traits of each behavioral style
- Identify your own behavioral style, as well as others, and how they impact relationships
- Become more adaptable
- Learn how to “read” co-workers, managers and customers. You will gain the ability to understand your co-workers, managers and customers and enhance how you relate to them.
- Explain five types of non-verbal communication
- State and utilize five Emotional Intelligence skills
- Develop enhanced personal and professional interactions
- Utilize stress-reduction techniques such as Mindfulness
Course Content:
- Creating and maintaining a positive work environment by building better relationships using interaction guidelines
- Key elements of communication and relationships
- Using DISC information to enhance communication and relationships
- Emotional Intelligence and optionally. utilize Emotional Intelligence Assessment Survey
- Using communication tools to improve Emotional Intelligence
- Mindfulness-Based Stress-Reduction Techniques to manage your emotions
Length: 8 hours
Audience: All employees, leaders, managers
Format: Classroom – Instructor-led
Instructor: Peter Brunette, President, People Skills Development
Contact information: Peter Brunette, 207-205-4102, click to email
Cost: NOTE: Financial support of up to a $1,200 match per frontline worker is available to Compact Members of the Harold Alfond Center for the Advancement of Maine’s Workforce. As a member, you have streamlined access to The Center’s services, which includes the ability to utilize our company as a third-party partner and vendor. If you have any questions, you can contact Diane Crocket a coordinator for the center.
Agenda: Draft is outlined below.
| 8:00 – 8:30 | Arrive and set up |
| 8:30 – 8:45 | Welcome/ Introductions |
| 8:45 – 9:45 | Creating and maintaining a positive work environment by building better relationships |
| 9:45 – 10:00 | Break |
| 10:00 – 11:00 | Learning about DISC |
| 11:00 – 12:15 | Review of DISC results and how to improve relationships |
| 12:15 – 1:15 | Lunch |
| 1:15 – 3:15 | Utilizing Emotional Intelligence |
| 2:00-2:15 | Break |
| 3:15- 4:15 | Tools to manage your emotions and reduce stress |
| 4:15 – 4:30 | Evaluate course, next steps, course ends |