Pathways Toward Excellence and Continuous Improvement
Make a commitment to your team’s success with our Pathways Toward Excellence and Continuous Improvement Solutions. This series of leadership courses are practical and offered in a “how to” format. They are based on over 25 years of real-world experience in organizations, facilities and departments. (These courses can also be offered individually.)
Contact Peter for a free one-hour Needs Assessment.
For an organization to work towards a Pathway of Excellence and Continuous Improvement, Peter recommends they review and discuss the following five steps:
Step 1 People and leadership competence, and operational and organizational assessment
Discovering and identifying issues that are preventing your organization from achieving its goals is the first step in the journey toward excellence and continuous improvement.
Step 2 Senior manager’s role in moving toward excellence and continuous improvement
Leading a change effort has to start with senior managers understanding and developing the objectives and leading and supporting the process.
Step 3 Leader’s role in supporting and implementing excellence and continuous improvement
Leaders developing self-awareness (DISC), interpersonal skills, emotional intelligence and developing a “coaching mindset” that utilizes leadership concepts to support: “Creating and maintaining a positive, effective and collaborative workplace based on trust and positive working relationships where team members are self-motivated to do their work to excel and flourish.”
Step 4 Developing people to support moving toward excellence and continuous improvement
Providing the training to leaders, employees and staff in developing self-awareness, interpersonal skills (DISC) and emotional intelligence, as well as developing a training system that supports excellence and continuous improvement by offering leadership, team, quality skills, and structured OJT to operating employees.
Step 5 Operational excellence
Developing an operational excellence and continuous improvement system.
Components of our Pathways to Excellence and Continuous Improvement series:
Needs Assessment
LTD 100 Initial consultation and needs assessment, review operational, organizational and people competence issues with 1-3 Senior Managers, CEO/Facilities Manager and or HR – 1–2 hours
LTD 100A Initial consultation and Needs Assessment with Lead Team – 2–3 hours
People and Relationship Skills Development
DPR 101 Utilizing Self-Awareness (DISC) for Building and Maintaining Positive Relationships and Workplaces – 4 hours
DPR 102 Utilizing Emotional Intelligence for Building and Maintaining Positive Relationships and Workplaces – 4 hours
DPR 103 Techniques for Building and Maintaining Positive Relationships and Workplaces utilizing Interpersonal Skills, Self-Awareness (DISC), Emotional Intelligence – 7 hours
Leadership and Supervisory Skills
LDR 100 Senior manager’s role in understanding and supporting excellence and continuous improvement TBD
LDR 101 Leader’s role in leading excellence and continuous improvement- introduction to leadership and supervisory concepts and skills – 4 hours
LDR 102 Managerial/supervisory skills – Introduction to Implementing a Performance Management System – 4 hours
LDR 103 Leader’s role in implementing and utilizing a Performance Management System – 7 hours
LDR 104 Techniques toward Operating Excellence and Continuous Improvement TBD
Developing Employees, Leaders and Staff
EEX 101 Employees’ role in moving towards excellence and continuous improvement – 4 hours TBD
LTD 102 Developing employees, leaders and staff – 4 hours
OJT 101 In-depth introduction to starting or enhancing technical skills using a structured on the job training system – 4 hours
There is also a series of courses that focus on Structured On-the-Job training, including developing training materials, utilizing operating procedures and Train-the-Trainer